1. Introduction
Grand Heritage Vacations (“Company”, “We”, “Us”, “Our”), represented by Mr. Nirmal Gemawat Huf, having its registered office at:
I Floor, Front Portion,
561, 32nd Cross Road,
Jayanagar, Bengaluru – 560011, Karnataka, India,
is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit any application or payment through our platform.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
• Full Name
• Date of Birth
• Email Address
• Mobile Number
• Correspondence Address
• Payment-related details (processed via third-party gateways)
Automatically Collected Information
• IP Address
• Browser type
• Device information
• Usage data (pages visited, time spent)
3. How We Use Your Information
We use your information to:
• Process Vacation Ownership Applications
• Contact you regarding membership details
• Facilitate payment processing
• Send confirmations and documentation
• Improve our website and services
• Comply with legal obligations
We do not sell, rent, or trade your personal data to third parties.
4. Payment Processing
Online payments, if enabled, are processed securely through authorized third-party payment gateways such as PayU or similar providers.
• We do not store your card or banking details on our servers.
• Payment information is encrypted and processed directly by the payment gateway provider.
• The payment gateway provider may have its own privacy policies governing data usage.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Improve website performance
• Understand user behavior
• Enhance user experience
You may disable cookies in your browser settings. However, certain features of the website may not function properly if cookies are disabled.
6. Sharing of Information
We may share your information only in the following situations:
• With authorized employees and representatives
• With payment gateway providers for transaction processing
• With legal authorities if required by law
• In case of business restructuring or legal compliance
We ensure that such sharing is limited to necessary purposes only.
7. Data Retention
We retain personal data only for as long as necessary:
• To fulfill the purposes outlined in this policy
• To comply with legal and regulatory requirements
• To resolve disputes and enforce agreements
8. Data Security
We implement commercially reasonable security measures to protect your personal information.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Rights
You may:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
To exercise these rights, please contact us at the details below.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
11. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of such external websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
13. Contact Information
If you have any questions regarding this Privacy Policy, please contact us:
Grand Heritage Vacations
I Floor, Front Portion,
561, 32nd Cross Road,
Jayanagar, Bengaluru – 560011
Phone: +91 80 4151 3161
Mobile: +91 77950 68803
Email: ghvblr@ghv.co.in
Last Updated: 22-02-2026